Oswald Bailey has been trading since 1906
We have 17 stores as well as this website
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Oswald Bailey Ltd
Oswald Bailey Ltd 72/74 Palmerston Road, Bournemouth, Dorset, BH1 4JT
Phone +44 1202 397273 Fax +44 1202 397274
Registered in England No.3731808 VAT No.392 7947 95
Corporate
&
Group EnquiriesTel. +44 1202 727008
Fax. +44 1202 397274
Email Abby.Louis@oswaldbailey.co.uk |
Order Enquiries
&
Telephone OrdersTel. +44 1202 727001
Fax. +44 1202 397274
Email Abby.Louis@oswaldbailey.co.uk |
Marketing
&
Web Design EnquiriesTel. +44 1202 727008
Fax. +44 1202 397274
Email Abby.Louis@oswaldbailey.co.uk |
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TELEPHONE LINES ARE OPEN MONDAY - FRIDAY 9am - 5pm
CALLS ARE CHARGED AT NATIONAL RATE
(outside of the above times and Bank Holidays a message service is available)
We endeavour to respond to enquiries and complaints within five working days
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We are committed to protecting your privacy. We will only use the information that we
collect about you lawfully (in accordance with the Data Protection Act 1998) and according
to the Which? Web Trader Code of Practice. We will not share your information with any
third party. We collect information about you for 2 reasons: firstly, to process your
order and second, to provide you with the best possible service. We will give you the chance to refuse any marketing email from us.
The type of information we will collect about you includes:
- your name
- address
- phone number
- email address
- credit/debit card details
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information
that we hold about you by emailing us. If you find any inaccuracies we will delete or
correct it promptly.
The personal information which we hold will be held securely in accordance with our
internal security policy and the law and the Which? Web Trader Code.If we intend to
transfer your information outside the EEA (European Economic Area) we will always obtain
your consent first. We may use technology to track the patterns of behaviour of visitors
to our site. This includes using a "cookie" which would be stored on your
browser and is essential for your shopping basket to work on our site. The information
collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should email us. Abby.Louis@oswaldbailey.co.uk
Information is collected lawfully and in accordance with the Data
Protection Act 1998.
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We will happily accept payment by:
Cheques & Postal Orders & Bankers Draft- Made payable to Oswald
Bailey Ltd
A suitable 'clearing' period will be applied to these methods.
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All prices shown include VAT where applicable.
Orders from countries outside the scope of VAT will have the cost of VAT deducted, and
the total costs include posting will be notified to you in order to obtain your agreement
before payment is taken.
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Only £3.95 Carriage charge for all UK orders. Prices include VAT where applicable.
Our aim is to deliver within 3 working days.
Please however note the current delivery position shown against each item. These
are normally maximum working day times. For instance if you order an item showing 3 day
delivery after close of business on Friday you could expect delivery on Wednesday but we
may well deliver Tuesday.
For UK deliveries we use DPD.
For items sent using DPD a signature will be required on delivery, in the event
that no one is available to sign for the parcel it will be taken back to your local depot
and a note left with information as to how to have the item re-delivered.
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For countries outside the scope of VAT we will deduct the cost of VAT before charging
your credit card. You may be liable for local taxes within your own country.
Outside the UK we will use the most appropriate delivery method. The amount
payable for most EEC countries is shown below the shopping cart or is
available
here.
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At Oswald Bailey we want you to be delighted every time you shop with us so we make our
returns policy simple.
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Our "no quibbles" guarantee means that if for any reason you are unhappy
with the item you have purchased just return it in its original
condition within 21 days and we will issue a full refund
Faulty Items
In the unlikely
event you find a fault with any product bought from us,
please give us a call/email as soon as possible, so we can resolve the issue.
In most cases if the product is faulty, we will offer an immediate
refund or exchange.
Please note that with some returned goods it may be necessary to return
the item to the manufacturer for assessment before a final decision can
be made.
This does not affect your statutory rights.
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If you are planning on returning items to us, please enclose the
following information to enable us to deal with your return promptly
- Your Order Number
- Your Name, Address and Daytime Telephone Number
- Reason for return - i.e. Unsuitable, Faulty, Incorrect item sent etc.
- What action you would like us to take - i.e. Refund, Exchange for Same Item, Exchange
for Different Item
- Any other information you believe is relevant to the return.
- If you are returning large or heavy items please contact us before returning the goods
as we may wish to arrange collection.
For your protection we recommend that you use a Recorded Delivery
service.
Returns should be sent to:
Returns Department
Oswald Bailey Ltd
72-74 Palmerston Road
Bournemouth
Dorset BH1 4JT
email returns@oswaldbailey.co.uk
We endeavour to respond to enquiries and complaints within five working
days
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For companies, groups or individuals wishing to purchase in large quantities we are
often able to offer even better prices than those shown on our Web Site.
If you would like to receive a quote please contact:
Abby Louis
Tel. +44 1202 727008
Fax. +44 1202 397274
Abby.Louis@oswaldbailey.co.uk
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All card details are transmitted using a secure server.
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When making your selection from the web site please note that due to the limitations of
computer images the colours may vary slightly from that shown.
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Click here for information about returning used batteries and electrical goods
Battery Recycling
If you have old batteries which you need to dispose of they can be returned
to any one of our stores (click
here for store list).
Also most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points.
Alternatively to find your nearest recycling point go to www.recyclenow.com
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